Summary Providing outstanding customer service to all, our budtenders assess the needs of each patient and delivers phenomenal customer service.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Must be positive and welcoming.
Assist patients with selecting the products most appropriate for their needs. Provide appropriate questions and incorporate patient responses into an individualized patient consultation. Provide a comprehensive overview of our selection of our products to new patients. Stay current on product knowledge and share that knowledge with patients and co-workers.
Must be familiar with various methods of consumptions. Meet and exceed patient expectations for service. Effectively address patient concerns and complaints. Be professional in appearance, actions and verbal communications.
Ensure cleanliness of the medicine stations. Keep your station stocked and organized. Example: paper bags, stickered bags, writing utensils, counterfeit pens etc. Keep the budroom floor clean and organized. Example: Display cases are cleaned, font and faced.
To perform the job successfully, an individual should demonstrate the following competencies:
Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Problem Solving – Identifies and resolves problems in a timely manner; works well in group problem solving situations; uses reason even when dealing with emotional topics
Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
Ethics – Treats people with respect; works with integrity and principles; upholds organizational values.
Organizational Support – Follows policies and procedures; supports organization’s goals and values.
Adaptability – Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.
Personal Appearance – Dresses appropriately for position.
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions.
Quality – Demonstrates accuracy and thoroughness.
Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of MJ Freeway Internet software.
Certificates, Licenses, Registrations
CA Medical Cannabis Rec.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually loud.
Job Type: Part-time
Job Type: Part-time
- High school or equivalent
- Sales: 1 year
- Customer Service: 1 year
Required licenses or certifications:
- Current Medical Cannabis Rec
- 18 years of age or older